1. Information We Collect
We may collect the following types of information:

Personal Identification Information:

Name, email address, phone number, business name, license details.

Regulatory & Compliance Information:

Business registration documents, compliance certificates, inspection reports, and other regulatory documentation submitted for certification or inspections.

Technical Data:

IP addresses, browser type, device information, and usage data.

Grievance & Complaints Data:

Information you provide when submitting complaints or appeals.

2. How We Use Your Information
We use the information collected for the following purposes:

To process certification and inspection applications.

To schedule and conduct regulatory inspections.

To issue, renew, or revoke compliance certificates.

To manage grievances and appeals submitted by users.

To generate compliance reports for local authorities.

To improve our digital services and enhance user experience.

To communicate with you regarding updates, notices, or training opportunities.

3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with:

Local authorities & government agencies as required under Public-Private Partnership agreements.

Legal entities when required by law, court order, or regulatory authorities.

Service providers who help us manage our digital platforms (under strict confidentiality agreements).

4. Data Security
We implement robust security measures to protect your personal data, including:

Encrypted data storage and transmission.

Role-based access controls for system users.

Regular security audits and monitoring.

Despite these measures, no online system is 100% secure. We encourage you to use strong passwords and report any suspected unauthorized access.

5. User Rights
You have the right to:

Access your personal data held by UCSSOM.

Request corrections or updates to inaccurate information.

Request deletion of your data, subject to legal and regulatory obligations.

Withdraw consent for certain data uses (where applicable).

6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to disable cookies, though some features may not function properly.

7. Third-Party Links
Our website may contain links to external websites. UCSSOM is not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy
UCSSOM may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact us:

Urban Compliance Standards Somalia (UCSSOM)
📍 Mogadishu, Somalia
📧 Email: info@ucssom.com
📞 Phone: +252 611135696
🌐 Website: www.ucssom.com

